Operations Manager - Pacoima, CA
Quick Apply Full-time 2 hours ago Full Job Description Operations Manager - Pacoima, CA We are hiring for an Operations Manager for our Pacoima, CA location.
The Operations Manager supervises Local and Regional Field Installation Technicians who install Accessibility Products and Equipment for our growing National organization.
Leadership:
Supervises and supports Field Technicians and Customer Service Representatives with day-to-day problem-solving and troubleshooting.
Fosters a continuous improvement culture.
Tracks all key performance indicators and uses processes and systems to improve performance.
Screens, Hires, Trains, and develops team members.
Develops and manages team member performance, including annual performance reviews, ongoing coaching and counseling, and formal and informal rewards and recognition.
Customer Care & Service:
Works with Customer Care Coordinators to coordinate work schedules and assignments, including priorities and target dates, triage, and dispatch.
Supports service call requests, communications with Field Technicians, requests for parts, labor, and inventory utilized in service calls.
Order Purchasing, Processing & Tracking:
Uses tools and dashboards each day to ensure equipment, parts and materials are on hand for each job as scheduled.
Identify and track costs associated with jobs, including equipment purchases, freight, permits, materials, sub-contractor costs and any other expenditures related directly to each job Manage vendor relationships, including issuing PO's, ordering equipment/parts, verifying receipt of equipment and materials, verifying that our vendors' invoices reflect the correct pricing and addressing any discrepancies as they occur.
Track inventory movements daily and maintain an up-to-date inventory, including stock items, items assigned to jobs, non-stock items/parts and rental assets.
Maintain an organized and tidy warehouse.
Billing & Cash Collection Track and manage Accounts Receivable.
Call on past due accounts, keep GM informed Operations/Other:
Secure required permits in advance of starting all new jobs as required by code/ordinance.
Update pricing from vendors (parts, lifts, misc.
) to ensure accurate purchase costs.
Vehicles:
manage fleet repairs, Records, PM and cleanliness.
Oversees building, warehouse and asset management; to include coordinate receiving, staging, organization of product, inventory management, approving supplier invoices as needed, and assigning product to job cost summaries.
Required Education, Experience, and Skills:
Must possess team leadership, customer service, organizational, decision making, computer, process/procedure, and goal setting skills.
Preferred
Experience:
supervisory, construction management, customer home sales/operations and or healthcare product industry related experience and/or operations/project management.
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization Excellent oral and written communication skills, presentation skills, and project management skills.
Proficiency in Microsoft Office Suite Forklift experience preferred.
Job Type:
Full-time Pay:
$80,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay
Experience:
Forklift:
2 years (Required) Customer support:
3 years (Required) installation management:
3 years (Required) Business to Consumer Industry:
2 years (Required) License/Certification:
Driver's License (Required) Willingness to travel:
25% (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Operations Manager supervises Local and Regional Field Installation Technicians who install Accessibility Products and Equipment for our growing National organization.
Leadership:
Supervises and supports Field Technicians and Customer Service Representatives with day-to-day problem-solving and troubleshooting.
Fosters a continuous improvement culture.
Tracks all key performance indicators and uses processes and systems to improve performance.
Screens, Hires, Trains, and develops team members.
Develops and manages team member performance, including annual performance reviews, ongoing coaching and counseling, and formal and informal rewards and recognition.
Customer Care & Service:
Works with Customer Care Coordinators to coordinate work schedules and assignments, including priorities and target dates, triage, and dispatch.
Supports service call requests, communications with Field Technicians, requests for parts, labor, and inventory utilized in service calls.
Order Purchasing, Processing & Tracking:
Uses tools and dashboards each day to ensure equipment, parts and materials are on hand for each job as scheduled.
Identify and track costs associated with jobs, including equipment purchases, freight, permits, materials, sub-contractor costs and any other expenditures related directly to each job Manage vendor relationships, including issuing PO's, ordering equipment/parts, verifying receipt of equipment and materials, verifying that our vendors' invoices reflect the correct pricing and addressing any discrepancies as they occur.
Track inventory movements daily and maintain an up-to-date inventory, including stock items, items assigned to jobs, non-stock items/parts and rental assets.
Maintain an organized and tidy warehouse.
Billing & Cash Collection Track and manage Accounts Receivable.
Call on past due accounts, keep GM informed Operations/Other:
Secure required permits in advance of starting all new jobs as required by code/ordinance.
Update pricing from vendors (parts, lifts, misc.
) to ensure accurate purchase costs.
Vehicles:
manage fleet repairs, Records, PM and cleanliness.
Oversees building, warehouse and asset management; to include coordinate receiving, staging, organization of product, inventory management, approving supplier invoices as needed, and assigning product to job cost summaries.
Required Education, Experience, and Skills:
Must possess team leadership, customer service, organizational, decision making, computer, process/procedure, and goal setting skills.
Preferred
Experience:
supervisory, construction management, customer home sales/operations and or healthcare product industry related experience and/or operations/project management.
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization Excellent oral and written communication skills, presentation skills, and project management skills.
Proficiency in Microsoft Office Suite Forklift experience preferred.
Job Type:
Full-time Pay:
$80,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Bonus pay
Experience:
Forklift:
2 years (Required) Customer support:
3 years (Required) installation management:
3 years (Required) Business to Consumer Industry:
2 years (Required) License/Certification:
Driver's License (Required) Willingness to travel:
25% (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
